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Issue Tracking (Requests)

If you find a bug or an issue with Compiere open source ERP and CRM business solutions, we want to know about it. Please log issues in our Issue Tracking system.

Overview

Please follow these guidelines before logging a new request:

  1. Verify in the list of public requests if the issue has not already been reported.
  2. Try to reproduce the problem on a vanilla ERP instance (i.e. an instance without code customizations/extensions) with the latest release.
  3. If facing multiple issues, please log a separate request per issue.
  4. Gather the relevant documentation for the summary field of the request.

    - Short single-line description for first line of the summary as it will be displayed in the grid view
    - Step by step instructions to reproduce the problem
    - Attach the relevant log files and screenshots
    - If proposing a code change, mention the SVN revision in which your fix is based

The Issue Tracking system is not intended to replace the Compiere ERP and CRM Open Discussion Forum on sourceforge.net. The Open Discussion Forum is a great place for the Compiere Community to share knowledge, provide and receive peer support and discuss implementation-related questions.

Note: Firefox is the recommended browser when using Compiere 3.0 with the web user interface.

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Log a New ERP Issue

  1. Log into the Request system using your web store login and password.
  2. Open the "Support Requests (External)" window using the Main Menu => Requests menu option
  3. Open a new request record by clicking on the "Open New" icon.
  4. Select the correct pick list choices in the "Release," "Component," "DB Type," "Operating System," and "User Priority" fields for the issue you are submitting. Leave status at the default value "10_Waiting Evaluation."
  5. By default all requests are Public. If you do not wish to share the details of your issue with the Compiere Community, set the "Request Confidentiality" field to "Confidential."
  6. In the "Summary" field, type a short description of the issues and provide step-by-step instructions on how to reproduce the problem.
  7. If you need to include any log files or screenshots click on the Attachment icon.
    If the file is larger than 200 KB, please note that in the support request and we will provide an alternative to upload the files.
  8. Click the 'Save Changes' icon to submit your issue to Compiere Support.

You will get an email confirmation with the details of the request.

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Update an Existing ERP Issue

To provide any updates, please login to the request system. Do not reply to the email notifications.

  1. Log into the Request system using your web store login and password.
  2. Open the "Support Requests (External)" window using the Main Menu => Requests menu option.
  3. Enter the document number of your request and click "Search." or use the advanced search.
  4. Click the 'Open' icon for the request that you wish to update.
  5. In the "Updates" section of the main window provide the new comments, and verify the comment confidentiality. If you do not wish to share your updates with the Compiere Community, change the comment confidentiality to Confidential.
  6. Change the status to 10_Waiting_Evaluation.
  7. Click the 'Save Changes' icon to submit your updates to Compiere Support.

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Query Public Issues

  1. Log into the Request system using your web store login and password.
  2. Open the "Public Support Requests" window using the Main Menu => Requests menu option.
  3. Options for searching:

    - Just click 'Search' to get the complete list of public requests
    - If you know the request number provide it in the document number field and click 'Search'
    - If you'd like to search by keyword, go to the Advance Search tab, select the column Summary, operator "~", and the string surrounded by "%" (for example "%Business Partner%" - you may add additional filters by clicking 'Add Criteria' and then click 'Search'

  4. For sorting the results you can click on the column header.
  5. Click the 'Open' icon for the request that you'd like to view.

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Register in the Compiere Web Store

If you are using the Community Edition and would like to enter new requests or query existing public requests, you need to use the following steps to register with Compiere:

  1. Go to www.compiere.com/wstore, and click 'Login'.
  2. Click 'New User' and provide the required information.
  3. Then Login to the web store. You will have to validate your e-mail address by providing the validation code that was sent to your email inbox.

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